Apology Letter From Canaan – Is It Too Little, Too Late?

Susan says….

Rarely am I incensed enough to write a letter of complaint or even fill out a customer comment card.   Would it do any good anyway, or just waste my time?  During my latest visit to Canaan Valley “Resort”, I was so disappointed and upset with my experience that I did fill out the comment card given to me by the unfortunate counter staff forced to deal with all the angry customers.  See my review here.  I also included a note to check out my thoughts here on Fork You.  Several searches were made to access our site with “fork you canaan”, so we’re pretty sure they read the review.

Just this week, I received a letter from the General Manager (click to enlarge):

Letter from Canaan

I think the letter was well-deserved and a classy move on the part of Canaan’s management.  It’s not easy to admit you are wrong, especially for a man.  However, If I am not forced to eat on the premises of this lackluster State Park in the future, I will choose one of the many finer choices in the surrounding area.  See our reviews on Sirianni’s, Muttley’s, and The Purple Fiddle, for a few recommendations.

Hopefully the comments made in this modern-day forum will help the management make positive changes to improve the service, preparedness and quality of the meals at their establishment in both Pazzo’s Pizza and the main dining room.  Please note: I have never had a problem with the bar there, so drink up if you go to Canaan.

Thanks, Canaan.  But for this foodie, I think it’s too little, too late.